Our warehouses are located in Ontario, Canada and California, US.
We fulfill orders within five business days from the date that we receive your order.
All orders are shipped via UPS Ground.
Once an order is shipped, it can take up to five business days in transit time for delivery.
Please note fulfillment and delivery can be delayed due to the current pandemic.
We do not offer expedited shipping options.
We cannot accept PO Boxes and military APO/FPO addresses for delivery.
We ALWAYS ship to the address provided.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT.
If an order is returned to us due to a wrong or incomplete address, the buyer will be responsible for all shipping costs, which will not be refunded.
If an order is returned to us due to unsuccessful delivery, the buyer will be responsible for all shipping costs, including additional return shipping costs incurred; we will not be able to reship the returned order.
Please provide a work address instead of your home address if you work during the day.
We are not responsible for any shipment or item missing, stolen, or damaged after it is marked as delivered by UPS.
In the case that your order's shipment or any part of your order is missing, stolen, or damaged after the tracking shows it has been delivered by UPS, you are responsible for filing a claim with UPS. We will not be able to reship your order or issue a refund.
If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
Please email us your return request with the following information to firstname.lastname@example.org:
1) Subject of email: Return #ORDER NUMBER (e.g., Return #12345)
2) Body of email: Your ORDER NUMBER, FULL NAME associated with the order, ITEM(S) YOU WISH TO RETURN, and a brief reason for return.
We will do our best to respond to you ASAP, but please allow two to four business days for all responses.
Returns requests must be emailed to us within 14 days from the purchase date for items unaltered, undamaged, unwashed, or unworn.
No refund will be issued for items returned without return authorization.
Items returned without return authorization will be discarded and will not be reshipped.
All random, miscellaneous items sent to our returns facility will be discarded and not reshipped.
Our returns facility is in California.
We do not cover return shipping costs.
Once a return shipment is received, it is generally processed within 15 business days.
Refunds for the items returned will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded.
We are unable to offer exchanges at this time; we do accept returns.
Please email us at email@example.com for Return Authorization, and then place a new order for the item you’d like at any time.
If you have any issues with your order, please email us at firstname.lastname@example.org.