Please email us your return request with the following information to firstname.lastname@example.org:
1) Subject of email: Return #ORDER NUMBER (e.g., Return #12345)
2) Body of email: Your ORDER NUMBER, FULL NAME associated with the order, ITEM(S) YOU WISH TO RETURN, and a brief reason for return.
We will do our best to respond to you ASAP, but please allow two to four business days for all responses.
Returns requests must be emailed to us within 14 days from the purchase date for items unaltered, undamaged, unwashed, or unworn.
Any order-related questions or issues must be emailed to us within 14 days from the purchase date.
We cannot make any exceptions and any return requests emailed outside of the 14-day time frame outlined above will not be accepted.
We will do our best to respond to your return request ASAP, but please allow up to two to four business days for all responses.
If you do not see a a reply from us, please check your spam folder and note that it will be your responsibility to contact us again before the expiration of the 14-day return period.
Our suits are made, packaged, and sold in sets.
When a return is initiated, each entire suit — as shipped to you — would need to be returned together.
No refund will be issued for items returned without return authorization.
Items returned without return authorization will be discarded and will not returned to the sender.
The Ship From address on each shipment is the address of the fulfillment facility that we utilize.
Our fulfillment facility does not accept or process returns.
Returns shipped to our fulfillment facility will be refused or discarded.
All random, miscellaneous items sent to our returns facility will be discarded and not reshipped.
Our returns facility is in California.
We do not cover return shipping costs.
We must receive your return within 14 days of the Return Authorization issue.
If your return is received after 14 days of Return Authorization issue,
a restocking fee of 20% of the item’s list price will be deducted from your refund.
If your return is received after 30 days of Return Authorization issue, the returned items will be discarded, and no refund will be issued.
Once a return shipment is received, it is generally processed within 14 days.
Refunds for the items returned will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded in the event of a return.
We do not offer exchanges.
Please email us at email@example.com for Return Authorization, and then place a new order for the item you’d like at any time.
If you have any issues with your order, please email us at firstname.lastname@example.org within 14 days from the purchase date.