Please email us your return request with the following information to info@alaindupetit.com:
1) Subject of email: Return #ORDER NUMBER (e.g., Return #12345)
2) Body of email: Your ORDER NUMBER and FULL NAME associated with the order and a brief reason for return.
We will do our best to respond to you ASAP, but please allow two to four business days for all responses.
Return shipments currently cannot be shipped to the returns facility we utilize, which is temporarily closed due to the COVID-19 outbreak.
In the event of a return request, we will generate a return authorization within 14 days of purchase.
We will then provide return instructions at a late date for the order to be returned once the return facility we utilize is reopened.
Returns requests must be emailed to us within 14 days from the purchase date for items unaltered, undamaged, unwashed, or unworn.
No refund will be issued for items returned without return authorization.
All random, miscellaneous items sent to our returns facility will be discarded and not reshipped.
We do not cover return shipping costs.
Refunds for the items returned will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded.
The fulfillment center we utilize does not process returns. If your order's shipment is returned to us due to unsuccessful delivery and without return authorization, you will be responsible for all shipping costs, including additional return shipping costs incurred.
EXCHANGES
We are unable to offer exchanges at this time; we do accept returns.
Please email us at info@alaindupetit.com for Return Authorization, and then place a new order for the item you’d like at any time.
ORDER ISSUES
If you have any issues with your order, please email us at info@alaindupetit.com.
Our warehouse is located in Ontario, Canada.
STANDARD SHIPPING
We fulfill orders within two to four business days from the date that we receive your order.
All orders are shipped via UPS Ground.
Once an order is shipped, it can take up to five business days in transit time for delivery.
We do not offer expedited shipping options.
We cannot accept PO Boxes and military APO/FPO addresses for delivery.
We ALWAYS ship to the address provided.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT.
If an order is returned to us due to a wrong or incomplete address, the buyer will be responsible for all shipping costs, which will not be refunded.
If an order is returned back to us due to unsuccessful delivery, the buyer will be responsible for all shipping costs, including additional return shipping costs incurred; we will not be able to reship the returned order.
We are not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. Please only provide a secure shipping address at which someone can receive packages during regular business hours.
Please provide a work address instead of your home address if you work during the day.
We are not responsible for any shipment missing or damaged after it is marked as delivered by UPS.
In the case that your order's shipment is missing or damaged after the tracking shows it had been delivered by UPS, you are responsible to file the claim with UPS.
If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.