Please email us your return request with the following information to info@alaindupetit.com:
1) Subject of email: Return #ORDER NUMBER (e.g., Return #12345)
2) Body of email: Your ORDER NUMBER, FULL NAME associated with the order, ITEM(S) YOU WISH TO RETURN, and a brief reason for return.
Returns requests must be emailed to us within 14 days from the purchase date for items unaltered, undamaged, unwashed, or unworn.
Any order-related questions or issues must be emailed to us within 14 days from the purchase date.
We cannot make any exceptions and any return requests emailed outside of the 14-day time frame outlined above will not be accepted.
We will do our best to respond to your return request ASAP, but please allow up to two to four business days for all responses.
If you do not see a a reply from us, please check your spam folder and note that it will be your responsibility to contact us again before the expiration of the 14-day return period.
Our suits are made, packaged, and sold in sets.
When a return is initiated, each entire suit — as shipped to you — would need to be returned together.
No refund will be issued for items returned without return authorization.
Items returned without return authorization will be discarded and will not returned to the sender.
The Ship From address on each shipment is the address of the fulfillment facility that we utilize.
Our fulfillment facility does not accept or process returns.
Returns shipped to our fulfillment facility will be refused or discarded.
All random, miscellaneous items sent to our returns facility will be discarded and not reshipped.
Our returns facility is in California.
We do not cover return shipping costs.
We must receive your return within 14 days of the Return Authorization issue.
If your return is received after 14 days of Return Authorization issue,
a restocking fee of 20% of the item’s list price will be deducted from your refund.
If your return is received after 30 days of Return Authorization issue, the returned items will be discarded, and no refund will be issued.
Once a return shipment is received, it is generally processed within 14 days.
Refunds for the items returned will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded in the event of a return.
EXCHANGES
We do not offer exchanges.
Please email us at info@alaindupetit.com for Return Authorization, and then place a new order for the item you’d like at any time.
ORDER ISSUES
If you have any issues with your order, please email us at info@alaindupetit.com within 14 days from the purchase date.
Our warehouse is located in California, US.
Each customer is responsible for customs duty, taxes, and any fees due upon delivery.
We strive to accurately indicate current stock for each product, but we do not guarantee product availability.
Product availability and pricing are subject to change.
We reserve the right to refuse any order placed on our website.
We reserve the right to refuse service to anyone for any reason at any time.
External factors beyond our control, such adverse weather conditions, incorrect or incomplete shipping address provided upon checkout, operational issues with the courier, or customs inspection may cause delays to your order.
We are not responsible for delayed shipments.
Shipping costs will not refunded in the event of a shipment delay.
For in-stock items, qualifying orders are fulfilled within five business days from the order date.
Once an order is fulfilled and shipped, it can generally take up to five business days in transit time for delivery.
NEXT DAY SHIPPING (SIGNATURE REQUIRED) (to USA)
For in-stock items, qualifying orders placed before 12:00 p.m. PT Monday to Friday will be delivered in one business day.
Orders placed after 12:00 p.m. PT will be delivered in two business days.
Orders placed on Friday after 12:00 p.m. PT, on Saturday or Sunday, or on a holiday, will be delivered in two business days.
2-DAY SHIPPING (SIGNATURE REQUIRED) (to USA)
For in-stock items, qualifying orders placed before 12:00 p.m. PT Monday to Friday will be delivered in two business days.
Orders placed after 12:00 p.m. PT will be delivered in three business days.
Orders placed on Friday after 12:00 p.m. PT, on Saturday or Sunday, or on a holiday, will be delivered in three business days.
3-DAY SHIPPING (SIGNATURE REQUIRED) (to USA)
For in-stock items, qualifying orders placed before 12:00 p.m. PT Monday to Friday will be delivered in three business days.
Orders placed after 12:00 p.m. PT will be delivered in four business days.
Orders placed on Friday after 12:00 p.m. PT, on Saturday or Sunday, or on a holiday, will be delivered in four business days.
For addresses in Hawaii and Alaska, the above expedited shipping options are not available.
We not deliver to PO Box and military APO/FPO addresses.
Please do not enter a Post Office address as your shipping address.
We ALWAYS ship to the address provided upon checkout.
Please make sure your shipping address is correct.
Please only provide a physical address at which someone is ALWAYS available during regular business hours.
Please provide a work address instead of your home address if you work during the day.
Please note that the courier will not notify us of any delivery exceptions.
It is each customer's responsibility to track an order's shipment on the respective shipping service site until it is successfully delivered.
If an order is returned to us due to an incorrect or incomplete shipping address, refused delivery, or unsuccessful delivery, the buyer will be responsible for all shipping costs, including any additional return shipping costs incurred.
We will not be able to reship the returned order and will deduct a restocking fee of 20% of the order's subtotal from your refund.
The original shipping cost will not be refunded.
Orders shipped outside of the US that cannot be delivered successfully regardless of the reason will be abandoned by the shipping service and will not be returned back to us, in which case, no refund will be issued.
We are not responsible for any shipment or item delayed, missing, stolen, or damaged in transit or after it is marked as delivered by the shipping service.
In the case that your order's shipment or any part of your order is delayed, missing, stolen, or damaged after tracking shows it has been delivered by the shipping service or after a Shipment Delivered email is sent to you, you are responsible for filing a claim with the respective shipping service.
We will not be able to reship your order or issue a refund.
Any UPS Access Point or other shipping service reserves the right to refuse or return a shipment without notification.
If your order is not delivered within the expected delivery time frame, it will be your responsibility to notify us within 14 days from the purchase date and before the expiration of the 14-day return period.
If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
