Please email us your return request with the following information to info@alaindupetit.com:
1) Subject of email: Return #ORDER NUMBER (e.g., Return #12345)
2) Body of email: Your ORDER NUMBER, FULL NAME associated with the order, ITEM(S) YOU WISH TO RETURN, and a brief reason for return.
Returns requests must be emailed to us within 14 days from the purchase date for items unaltered, undamaged, unwashed, or unworn.
Any order-related questions or issues must be emailed to us within 14 days from the purchase date.
We cannot make any exceptions and any return requests emailed outside of the 14-day time frame outlined above will not be accepted.
We will do our best to respond to your return request ASAP, but please allow up to two to four business days for all responses.
If you do not see a a reply from us, please check your spam folder and note that it will be your responsibility to contact us again before the expiration of the 14-day return period.
Our suits are made, packaged, and sold in sets.
When a return is initiated, each entire suit — as shipped to you — would need to be returned together.
No refund will be issued for items returned without return authorization.
Items returned without return authorization will be discarded and will not returned to the sender.
The Ship From address on each shipment is the address of the fulfillment facility that we utilize.
Our fulfillment facility does not accept or process returns.
Returns shipped to our fulfillment facility will be refused or discarded.
All random, miscellaneous items sent to our returns facility will be discarded and not reshipped.
Our returns facility is in California.
We do not cover return shipping costs.
We must receive your return within 14 days of the Return Authorization issue.
If your return is received after 14 days of Return Authorization issue,
a restocking fee of 20% of the item’s list price will be deducted from your refund.
If your return is received after 30 days of Return Authorization issue, the returned items will be discarded, and no refund will be issued.
Once a return shipment is received, it is generally processed within 14 days.
Refunds for the items returned will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded in the event of a return.
EXCHANGES
We do not offer exchanges.
Please email us at info@alaindupetit.com for Return Authorization, and then place a new order for the item you’d like at any time.
ORDER ISSUES
If you have any issues with your order, please email us at info@alaindupetit.com within 14 days from the purchase date.
Our suits are sold in sets with the standard U.S. sizes with a 6" size drop between the jacket and pants.
We are unable to mix and match sizes and do not offer or cover costs for alterations for any order.
Please order based on your chest size and get the waist of the pants altered to fit by your local tailor.
The waist of our pants can be let out up to 1 1/2" or taken in up to 3" by a tailor, who can also taper in the suit and hem the pants to your desired length.
The sleeves can be let out up to 1".
Suits in our collection are available in a slim cut and modern cut.
Suits in a slim cut would have the word "slim" noted next to each size.
PLEASE READ TO FIND YOUR SIZE
98% of all people who buy a suit will need alteration.
To ensure you have the perfect fit and look as great as you can, before you go out in your new suit, we’d recommend you find a good local tailor who can handle the standard alterations if needed.
Our suits in a slim cut are very fitted and do not allow much room for alteration. Your local tailor would be able to taper in the suit to your desired fit when you order the size closest to your measurements. Before an actual alteration is made, your tailor can let you know if the adjustment would fix the fit issues. Please note that once a suit is altered, it will not be eligible for return.
Our suits are made by hand; each can vary with a 1/2" to 1" leeway in flat lay measurements.
USE OUR VIRTUAL BODY SIZING TOOL
CLICK HERE to upload a video of yourself and we will let you know what size to order.
HOW TO MEASURE YOURSELF
Please read all the instructions below to best understand how to order your desired size.
First note to keep your body loose and relax, don't flex or hold anything in when measuring yourself.
MEASURE YOUR CHEST:
Place the tape measure beneath the armpits, wrap it around the fullest part of your chest, and place two fingers under the center of your chest while keeping the tape measure level.
This measurement will be your jacket size.
Our model here measures at 38", so he wears size 38 jacket.
MEASURE YOUR WAIST:
Note that your natural waistline might not match the waist size of the pants you are wearing.
Wrap the tape measure around your waist—not your belly.
To find your waist, you can hold 4 fingers below belly button and below that will be your waist.
Don't let it be too loose, and don't squeeze it too tight. This measurement will be your waist size.
Our model here measures at 32" so his pants size is 32W.
MEASURE YOUR HEIGHT:
Use the range of heights below to determine if you are a Short (S), Regular (R), or Long (L).
Keep in mind that some people prefer the look of a longer jacket and some a shorter jacket, so these are not set in stone.
SHORT (S) Less than 5'6"
REGULAR (R) 5'6" TO 6'1"
LONG (L) Grater then 6'1"
JACKET QUESTIONS?
1) Sleeves are too long? Your tailor can take up the sleeves to any length that you’d prefer.
2) Sleeves are too short? There’s an extra 1” of fabric in the sleeves that can be let out.
3) Too much room in the stomach area of the jacket? The sides of the jacket can be tapered in.
PANTS QUESTIONS?
1) The waist is too big? Up to 3” in the waist can be taken in.
2) The waist is too small? There is an extra 1 1/2” of fabric in the waist that can be let out.
3) The pants are too long? All of our pants come unfinished/unhemmed at 36” long. Your local tailor can hem the pants to your desired length.
4) The crotch/seat area is too tight? There’s an extra 1/2” of fabric in the inseam that can be let out.
If you have any sizing questions not answered on our sizing page, please feel free to call us at (628) 219-3300 or email us at info@alaindupetit.com.
Our phone support is only for sizing questions.
Sizing customer service hours: Monday - Friday 9:00 a.m. - 5:00 p.m. PST., excluding holidays.
Our warehouse is located in California, US.
Each customer is responsible for customs duty, taxes, and any fees due upon delivery.
We strive to accurately indicate current stock for each product, but we do not guarantee product availability.
Product availability and pricing are subject to change.
We reserve the right to refuse any order placed on our website.
We reserve the right to refuse service to anyone for any reason at any time.
External factors beyond our control, such adverse weather conditions, incorrect or incomplete shipping address provided upon checkout, operational issues with the courier, or customs inspection may cause delays to your order.
We are not responsible for delayed shipments.
Shipping costs will not refunded in the event of a shipment delay.
For in-stock items, qualifying orders are fulfilled within five business days from the order date.
Once an order is fulfilled and shipped, it can generally take up to five business days in transit time for delivery.
NEXT DAY SHIPPING (SIGNATURE REQUIRED) (to USA)
For in-stock items, qualifying orders placed before 12:00 p.m. PT Monday to Friday will be delivered in one business day.
Orders placed after 12:00 p.m. PT will be delivered in two business days.
Orders placed on Friday after 12:00 p.m. PT, on Saturday or Sunday, or on a holiday, will be delivered in two business days.
2-DAY SHIPPING (SIGNATURE REQUIRED) (to USA)
For in-stock items, qualifying orders placed before 12:00 p.m. PT Monday to Friday will be delivered in two business days.
Orders placed after 12:00 p.m. PT will be delivered in three business days.
Orders placed on Friday after 12:00 p.m. PT, on Saturday or Sunday, or on a holiday, will be delivered in three business days.
3-DAY SHIPPING (SIGNATURE REQUIRED) (to USA)
For in-stock items, qualifying orders placed before 12:00 p.m. PT Monday to Friday will be delivered in three business days.
Orders placed after 12:00 p.m. PT will be delivered in four business days.
Orders placed on Friday after 12:00 p.m. PT, on Saturday or Sunday, or on a holiday, will be delivered in four business days.
For addresses in Hawaii and Alaska, the above expedited shipping options are not available.
We not deliver to PO Box and military APO/FPO addresses.
Please do not enter a Post Office address as your shipping address.
We ALWAYS ship to the address provided upon checkout.
Please make sure your shipping address is correct.
Please only provide a physical address at which someone is ALWAYS available during regular business hours.
Please provide a work address instead of your home address if you work during the day.
Please note that the courier will not notify us of any delivery exceptions.
It is each customer's responsibility to track an order's shipment on the respective shipping service site until it is successfully delivered.
If an order is returned to us due to an incorrect or incomplete shipping address, refused delivery, or unsuccessful delivery, the buyer will be responsible for all shipping costs, including any additional return shipping costs incurred.
We will not be able to reship the returned order and will deduct a restocking fee of 20% of the order's subtotal from your refund.
The original shipping cost will not be refunded.
Orders shipped outside of the US that cannot be delivered successfully regardless of the reason will be abandoned by the shipping service and will not be returned back to us, in which case, no refund will be issued.
We are not responsible for any shipment or item delayed, missing, stolen, or damaged in transit or after it is marked as delivered by the shipping service.
In the case that your order's shipment or any part of your order is delayed, missing, stolen, or damaged after tracking shows it has been delivered by the shipping service or after a Shipment Delivered email is sent to you, you are responsible for filing a claim with the respective shipping service.
We will not be able to reship your order or issue a refund.
Any UPS Access Point or other shipping service reserves the right to refuse or return a shipment without notification.
If your order is not delivered within the expected delivery time frame, it will be your responsibility to notify us within 14 days from the purchase date and before the expiration of the 14-day return period.
If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
