CONTACT / SHIPPING / HELP/ RETURNS


CONTACT US
info@alaindupetit.com
(628) 400-1341
Customer service hours:  Monday - Sunday 9:00 a.m. - 5:00 p.m. PST.
ADsuits.com


SIZING & FITTING QUESTIONS
Please refer to our size chart found [here] or on each suit's page which also has a list of commonly asked questions and answers. If you have any question, feel free to email us or call directly to talk to one of our fitting experts.


What shipping options will I have and when will I receive my package?
Our warehouse is located in Ontario, Canada.
All orders are shipped via UPS. 

3 - 5 BUSINESS DAY STANDARD SHIPPING
We ship orders within two business days from the date that we receive your order.

2ND & NEXT BUSINESS DAY SHIPPING
All orders will ship out on the next business day. 
So for example- if you place a two day shipment order any time on Monday, your order will ship out on Tuesday and you will receive it on Thursday.

We cannot accept military APO/FPO addresses and PO Boxes for delivery.

 We ALWAYS ship to the address provided. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. If an order cannot be delivered and is returned to us for any reason, the buyer will be responsible for all shipping costs, which will not be refunded.

If an order is returned back to us due to unsuccessful delivery, the buyer will be responsible for all shipping costs, including additional return shipping costs incurred.

 We are not responsible for packages stolen or damaged after they are delivered to the address specified by the customer.

 If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.


RETURNS
For all returns please email us at info@alaindupetit.com for Return Authorization, and we will provide you with return instructions.
Returns requests must be emailed to us within 14 days of purchase for items that have been unaltered, undamaged, unwashed, or unworn.
No refund will be issued for items returned without Return Authorization.
We do not cover return shipping costs.
Refunds for the item will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded.
Duties and taxes cannot be refunded for international orders.


EXCHANGES

We are unable to offer exchanges at this time; we do accept returns.
Please email us at info@alaindupetit.com for Return Authorization, and then place a new order for the item you’d like at any time. 


CUSTOM SIZING
We currently do not offer made-to-measure custom sizing or alterations, but our standard sizes will match most people.



PURCHASING INDIVIDUAL JACKETS OR SUIT PANTS
We do not have separates for sale.


HEMMING
 
All suits come with unfinished bottoms. If you need them to be hemmed, we recommend that you take them to your local tailor.

SPECIAL REQUEST HOLD
 
If you need us to hold your order before we ship it because you have a special request please click [here] and add this to your shopping cart before you check out and contact us with our order number.



YOUR CREDIT CARD NOT WORKING ON OUR WEBSITE?
 
Please ensure that the billing addresses on your order matches the information on your credit card account. If your credit card cannot be processed, please call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

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