Customer service hours: Monday - Sunday 9:00 a.m. - 5:00 p.m. PST.
SIZING & FITTING QUESTIONS
What shipping options will I have and when will I receive my package?
3 - 5 BUSINESS DAY STANDARD SHIPPING
Your order will ship in about two business days via FedEx ground. This option is free on orders over $250.
2ND BUSINESS DAY SHIPPING
Orders placed before 10am PST will ship out the same business day via FedEx 2-Day Express. Orders placed after 10am PST will ship out the following business day via FedEx 2-Day Express.
NEXT BUSINESS DAY SHIPPING
Orders placed before 10am PST will ship out the same business day via FedEx Overnight. Orders placed after 10am PST will ship out the following business day via FedEx Overnight.
(Our warehouse is located in Los Angeles, California)
We cannot accept military APO/FPO addresses and PO Boxes for delivery.
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
Returns requests must be emailed to us within 14 days of purchase for items that have been unaltered, undamaged, unwashed, or unworn.
We do not cover return shipping costs.
We are unable to offer exchanges at this time; we do accept returns.
Please email us at firstname.lastname@example.org for Return Authorization, and then place a new order for the item you’d like at any time.
We currently do not offer made-to-measure custom sizing or alterations, but our standard sizes will match most people.
PURCHASING INDIVIDUAL JACKETS OR SUIT PANTS
At this time we do not offer this option.
Our suits are sold in sets; we do not sell separates.
YOUR CREDIT CARD NOT WORKING ON OUR WEBSITE?
Please ensure that the billing addresses on your order matches the information on your credit card account. If your credit card cannot be processed, please call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.